Refund policy

Returns for Items Purchased on sensibleshoe.com

• Sensible Shoe accepts returns on full-priced merchandise that has not been worn, altered, or washed, and with all original packaging and tags attached.

Footwear Returns:

• Footwear must include the original shoe box in its original condition and without postal labels.
• Damaged or missing shoe boxes will result in refusal of your return.

Return Policy Details:

• Returns must be received within thirty (30) days of receipt.
• All shipping charges are non-refundable.
• Sensible Shoe reserves the right to refuse returns if merchandise is not in its original condition or is outside the thirty (30) day return period.
• Returns on sale items are not accepted.

Shipping Your Return:

• Use an insured, trackable carrier to ship your return or exchange, as Sensible Shoe is not responsible for lost or damaged packages.

Refund Processing:

• Refunds will be issued to the original form of payment within five (5) business days of receipt of your return.
• Please note: Your banking institution may require additional days to process and post this transaction to your account after receiving the information from sensibleshoe.com.

Return Mailing Address:

Sensible Shoe | Returns
Web Order # (Your Web Order Number)
171 US Route 4 E
Rutland, VT 05701